Call Center

Borderless Cloud Call Center delivers an integrated solution that transcends geographical boundaries. Our solution equips businesses with a carrier-class platform enabling businesses to build a comprehensive, feature-rich call center for the highest reliability and feature rich capabilities.

Web Browser Softphone: Our browser-based softphone allows your agents to handle calls directly from the web, ensuring flexibility and immediate access without the need for specialized software. This tool is crucial for businesses embracing remote work, providing a full range of call handling features along with seamless CRM integration.

MS Teams Integration: Strengthen your team’s collaboration with our Microsoft Teams integration. This feature enables your staff to manage call center functions directly within Teams, facilitating a unified workspace where communication and customer management are streamlined.

Remote Work Compatibility: Our call center solution is designed for versatility, supporting both individual centers and distributed multi-site setups as a unified virtual call center. This capability is ideal for businesses adopting remote or hybrid work models, ensuring operational consistency and enabling staff to work effectively from any location.

Advanced Supervisory Tools: Equip your supervisors with powerful tools to monitor and record calls, manage staffing levels, and analyze call metrics such as agent availability, call duration, and service levels during peak hours.

•   Automatic Call Distributor (ACD): Smart routing and queuing of calls.

•   Auto Attendant: Enhanced IVR and customizable messaging.

•   Real-Time Analytics: Access to real-time and historical data via intuitive GUI

•   Enhanced Caller Experience Music on Hold, advertisements and announcements.

•   Agent Flexibility: Agents can log in from any location.